Effective Date: 9/1/2025
Introduction
Spartz & Sons Well Co. ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or use our services.
1. Information We Collect
We collect information you provide directly to us, information automatically collected when you use our Site, and information from third parties.
We collect information you voluntarily provide when you:
Request a quote or service estimate
Schedule an appointment
Contact us via forms, email, or phone
Create an account (if applicable)
Subscribe to our communications
Participate in surveys or promotions
This information may include:
Contact Information: Name, email address, phone number, address
Service Information: Service location, type of service needed, property details
Billing Information: Payment card details, billing address (processed by our payment processor)
Communication Data: Messages, feedback, service requests
Account Data: Username, password (if account creation is offered)
Other Information: Any other information you choose to provide
Information Automatically Collected
When you access our Site, we automatically collect certain information about your device and usage, including:
Device Information: IP address, browser type, operating system, device type
Usage Data: Pages visited, time spent on pages, links clicked, referring website
Location Information: General location based on IP address
Cookie Data: Information collected via cookies and similar technologies (see Section 4)
Information from Third Parties
We may receive information about you from:
Service Partners: If you're referred by another business
Public Sources: Publicly available information
Marketing Partners: Lead generation services (with your consent)
Payment Processors: Transaction verification information
2. How We Use Your Information
We use the information we collect to:
Provide and Manage Services
Process service requests and appointments
Provide quotes and estimates
Communicate about scheduled services
Process payments and billing
Send service confirmations and updates
Communicate with You
Respond to inquiries and requests
Send administrative information
Provide customer support
Send marketing communications (with consent)
Request feedback and reviews
Improve Our Operations
Analyze Site usage and trends
Improve our services and offerings
Develop new services
Debug and repair Site errors
Conduct business analysis
Legal and Security Purposes
Comply with legal obligations
Enforce our terms and policies
Protect rights and property
Prevent fraud and abuse
Maintain Site security
Marketing and Advertising
Send promotional materials (with consent)
Customize Site content
Measure advertising effectiveness
Conduct market research
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following situations:
Service Providers
We share information with third-party vendors who perform services on our behalf, such as:
Payment processing
Email delivery
Hosting services
Analytics providers
Customer support tools
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred.
Legal Requirements
We may disclose your information when required to:
Comply with applicable laws or regulations
Respond to legal process (subpoenas, court orders)
Protect our rights or property
Prevent fraud or illegal activities
Protect safety of any person
With Your Consent
We may share your information for other purposes with your explicit consent.
Aggregated Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you.
4. Cookies and Tracking Technologies
What Are Cookies
Cookies are small data files placed on your device when you visit websites. We use cookies and similar technologies to:
Keep you logged in (if applicable)
Remember your preferences
Analyze Site traffic
Personalize content
Improve Site functionality
Types of Cookies We Use
Essential Cookies: Required for Site operation and cannot be disabled
Functional Cookies: Remember your preferences and enhance functionality
Analytics Cookies: Help us understand Site usage and improve performance
Marketing Cookies: Track advertising effectiveness and deliver relevant ads
Managing Cookies
Most browsers allow you to manage cookie preferences. You can:
Set your browser to refuse all cookies
Delete cookies already stored
Set your browser to alert you when cookies are being set
Note that disabling cookies may affect Site functionality.
Other Tracking Technologies
We may also use:
Web Beacons: Small graphics that track usage patterns
Local Storage: Stores information locally on your device
Google Analytics: Tracks and reports website traffic
5. Third-Party Services
Google Services
We use Google services including:
Google Analytics: For Site analytics (see Google's privacy policy)
Google Maps: For service area display and location services
Google Ads: For advertising (if applicable)
By using our Site, you agree to Google's Terms of Service and Privacy Policy.
Payment Processors
We use third-party payment processors to handle transactions. We do not store or have access to your payment card details. Please review your payment processor's privacy policy.
Other Third Parties
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
6. Data Retention
We retain your personal information for as long as necessary to:
Provide requested services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
Typical retention periods:
Service Records: As required by applicable law or industry standards
Marketing Data: Until you opt-out or request deletion
Transaction Records: As required for tax and accounting purposes
Site Activity: Typically 24-36 months
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
Encryption of sensitive data
Secure servers and hosting
Access controls and authentication
Regular security assessments
Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Portability
Request access to your personal information and receive a copy in a portable format
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Restriction
Request restriction of processing of your information
Objection
Object to our processing of your information
Withdrawal of Consent
Withdraw consent where processing is based on consent
Opt-Out
Opt-out of marketing communications at any time
To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding to your request.
9. California Privacy Rights
California Consumer Privacy Act (CCPA)
If you are a California resident, you have additional rights under the CCPA
Right to Know:
You can request information about:
Categories of personal information collected
Sources of personal information
Business purposes for collection
Categories of third parties with whom we share information
Specific pieces of personal information collected
Right to Delete: Request deletion of your personal information (with certain exceptions)
Right to Opt-Out: We do not sell personal information, but you can opt-out of certain sharing
Right to Non-Discrimination: We will not discriminate against you for exercising privacy rights
California "Shine the Light" Law
California residents can request information about personal information disclosed to third parties for direct marketing purposes. To make such a request, contact us at [email protected].
Removal of Content
California residents under 18 with registered accounts can request removal of publicly posted content. Contact us with your request and verification of California residency.
10. Do Not Track Signals
Our Site does not currently respond to Do Not Track (DNT) browser signals. Some third-party services on our Site may respond to DNT signals according to their own policies.
11. Children's Privacy
Our Site and services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].
12. International Users
If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using our Site, you consent to your information being transferred to our facilities and to the facilities of third parties with whom we share it.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
When we make changes:
The "Effective Date" at the top will be updated
Material changes may be communicated via email or Site notice
Continued use after changes constitutes acceptance
We encourage you to review this policy periodically.
14. Contact Information
For questions, concerns, or to exercise your privacy rights, contact us at:
Email: [email protected]
Phone: (507) 264-3376
Response Time
We aim to respond to privacy requests within 30 days.
Complaints
If you have concerns about our privacy practices that we have not satisfactorily addressed, you may have the right to lodge a complaint with your local data protection authority.
Acknowledgment
BY USING OUR SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY AND AGREE TO ITS TERMS.
Copyright Spartz & Sons Well Co.. All rights reserved.